Support Center

1. How can I reset my password if I forget it?

You can easily reset your password by clicking on the “Forget Password” link on our login page. After providing your email, we will send you a link to reset your password.

2. What are the system requirements to use your EPR service?

Our EPR service supports all major browsers including Google Chrome, Firefox, Safari, and Edge. Make sure you have reliable internet and Javascript is enabled.

3. How often do you carry out updates and maintenance?

Our team regularly monitors the system and executes updates and maintenance. We try to do this during off-peak hours to avoid inconveniences.

4. Is there any training or support provided to new users?

Yes, we provide comprehensive training materials to new users and offer 24/7 technical support.

5. What should I do if I experience a problem with the website functionality?

Please ensure your browser is up-to-date and clear your cache and cookies. If the problem persists, contact our tech support.

6.How secure is my data with your service?

We have robust security mechanisms to protect your data, including encryption, firewalls, and regular audits. We adhere to international data protection standards.

7. Is there any limit to the number of users that can access the system simultaneously?

Our system supports a large number of concurrent users. However, if you notice any decline in service performance when multiple users are logged in, please contact our tech support.

8. How can I integrate my existing systems with your EPR service?

We provide easy to use APIs and comprehensive integration guides. If needed, our support team can help you integrate your existing systems with our service.